Introduction
An Information Technology Manager is responsible for implementing and maintaining an organization's technology infrastructure. Businesses rely on a central information processing system to support efficient data management and communications.The Information Technology Manager is responsible for installing and maintaining computer hardware, software and networks.
SCOPE
The Information Technology Manager reports to the Senior Administrative Officer and manages and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.
RESPONSIBILITIES
(Major responsibilities and target accomplishments expected of the position including the typical problems encountered in carrying out the responsibilities.)
Manage information technology and computer systems Plan, organize, direct, control and evaluate the operations of information systems and electronic
1. data processing (EDP) Develop and implement policies and procedures for electronic data processing and computer
2. systems operations and development Meet with
managers to discuss system requirements, specifications, costs and timelines
3. hire and manage information systems personnel and
contractors to design, develop, implement,
4. operate and administer computer and telecommunications
software, networks and information systems Control the computer systems
budgets and expenditures
2. Ensure technology is accessible and equipped with current hardware and software
Main Activities
Troubleshoot hardware, software and network operating system
• Be familiar with all hardware and software
• Be familiar with network operating system
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Train staff about new and potential use
• Provide individual training and support on request
• Provide recommendations about accessing information and
support
• Maintain current and accurate inventory of technology
hardware, software and resources
3. Monitor and maintain technology to ensure maximum access
Main Activities
• Maintain log and/or list of required repairs and maintenance
• Make recommendations about purchase of technology
resources§ Research current and potential resources and services
• Provide network access to all staff and students
• Install work stations
• Connect and set up hardware
• Load all required software
• Provide network accounts and passwords as required
• Monitor security of all technology
• Install and maintain Foolproof and passwords
• Input and maintain IP addresses
• Advise staff of security breach and/or change in password
or security status
• Ensure installation of lock out programs
• Identify and prepare hardware for disposal when
appropriate
• Ensure hardware is stripped and secured before disposal
4. Perform other related duties as required during working hours
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge
The incumbent must have proficient knowledge in the following areas:
• Computer hardware and software systems and programs
• Computer networks, network administration and network
installation
• Computer troubleshooting
• Computer viruses and security
• E-mail and internet programs
Skills
The incumbent must demonstrate the following skills:
• management and supervisory skills
• ability to install and administer computer
• hardware, software and networks team building
skills
• analytical and problem solving skills
• decision making skills
• effective verbal, presentation and
• listening communications skills
• effective written communications skills
• Computer skills including the ability to operate
computerized accounting, spreadsheet, word-processing, graphics and website
development programs at a highly proficient level stress management
skills
• time management skills
Abilities
Physical Demands
The Information Technology Manager will have to spend long hours sitting and using office equipment and computers, which can cause muscle strain. The Information Technology Manager will have to do some lifting of computer equipment, supplies and materials from time to time.
Environmental Conditions
The Information Technology Manager may have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of clients. The Information Technology Manager may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks.
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